Sympact hosts all websites and our own online applications in a world-class Australian data centre

This means your website is secure and reliable. If you want to know more about the technical specifications of the datacentre, read on:

Sympact's data centre network provides extensive resilience through the use of multiple diverse network carriers, multiple fiber carriers and four (4) failover / redundant BGP border routers. The network design removes single points of failures wherever possible and introduces N+1 design principals. Switching fabric is 10GE and 1GBPS utilizing Rapid Spanning Tree to ensure layer 2 redundancy. Firewalls use statefull failover to secondary HSRP devices. The centre's quality management systems are ISO9001 certified, and the centre itself is a Tier 3 Datacentre - Certified and qualified to achieve industry leading redundancy and fault tolerance.

Location: Melbourne, Australia.

Main Supply:

  • Power to all hosting systems is conditioned and supported by 4 high capacity UPS.
  • Power is distributed through multiple Power Distribution Units (PDUs).
  • The environment is supported via a high capacity generator supply
  • In the event of an interruption to mains supply, power loads will be temporarily supported by UPS battery power while the on-site generator is engaged. If the interruption is brief, the power loads will remain supported by the UPS, otherwise the power loads will be automatically transferred to the generator supply.

Air Conditioning:

  • The Melbourne IDC has 18+ process cooling units, of which four are separate air cooled units.
  • All air conditioning units are supported by the emergency power backup systems.

Building Management

  • The Melbourne IDC has a Building Management System (BMS) that provides automated control and monitoring of all building services and environmental support systems.
  • Critical functions are alarmed and monitored 24x7 by staff for immediate intervention and control.
  • Critical environmental services are continuously monitored.
  • The Environmental Management System is ISO14001 certified.

Fire Detection and Suppression

  • Fire detection systems installed in the Melbourne IDC include Passive Smoke Detectors (under floor, ceiling and above ceiling), Thermal Detectors (under floor, ceiling and above ceiling) and VESDA (Very Early Smoke Detection Apparatus). The fire detection systems are integrated with the BMS, and monitored by the NOC.
  • VESDA detects early signs of smoke particles within the data centre by actively sampling the air.


  • Physical and electronic security is managed by the Security/Administration office.
  • Entry into the Data Center for visitors and customers is via the Main Reception which has a staffed Security Station. Access is strictly by appointment.
  • Customer security cages in the Data Hall are individually keyed. Issuing of keys is controlled by the Security/Administration office.
  • CCTV cameras are continually active
  • The site has ASIO T4 certification.
  • In 2006 the site obtained the ISO 27001 certification.

Cabling Topology & Data Providers

  • Multiple telecommunications carriers are used to supply the external data communications links, enabling external connectivity redundancy. Currently these providers are Vocus Connect, Pipe Networks, Verizon and UECOMM
  • Category-6 cabling is used throughout the facility, and fibre-based connections can be used between the Data Hall and Node.
  • All cabling is laid in suspended trays that run under walkways between the caged areas. This design allows ready access for laying new cables to a new or existing cage, without having to enter a customer's caged area.
  • Power and data are segregated as per Australian electrical and telecommunications installation standards.

Switch to Sympact Today

Contact Us